Job Brief
The Relationship Officer will be responsible to build and maintain relationships with clients and customers. The ideal candidate will have strong interpersonal skills, sales experience, and the ability to understand customer needs and preferences. This role requires excellent communication skills, customer service orientation, and the ability to meet sales targets.
- Build and maintain relationships with clients, customers, and partners through regular communication and engagement activities.
- Understand customer needs, preferences, and expectations to provide personalized service and support.
- Promote products and services to clients through effective sales presentations, demonstrations, and discussions.
- Identify opportunities to cross-sell or upsell products and services to existing clients.
- Respond to inquiries, complaints, and requests from clients in a timely and professional manner.
- Collaborate with internal teams, including sales, marketing, and operations, to address customer needs and resolve issues.
- Meet sales targets and performance metrics, such as revenue goals, customer satisfaction ratings, and retention rates.
- Keep updated on industry trends, market developments, and competitor activities to identify opportunities and challenges.
- Maintain accurate and organized records of client interactions, transactions, and sales activities.
- Participate in training and professional development activities to enhance sales and relationship management skills.
- Experience: Minimum of 2 years in a similar role.
- Education: Diploma in any field or higher.
- Language Skills: Fluent in English with a good accent, plus proficiency in at least 2 additional languages.
- Age: 25 -35 years.
- Location: Open to candidates from all regions of Uganda
How to Apply
More information about Youth Platform Africa is available at www.youthplatformafrica.com. Applications are accepted on a rolling basis. Candidates are encouraged to send their resume and qualifications to [email protected] before the 4th of April 2025